Last Updated: April 15, 2026
This Refund Policy applies to services provided through https://www.thentify.com (“Thentify” or the “Platform”), operated by IROAMLY LIMITED.
It outlines the conditions under which refunds may be granted for purchases related to our academic plagiarism and AI detection services, as well as the limitations and procedures for submitting a request.
Eligibility for Refunds
Refund requests may be considered under the following circumstances:
Report Generation Failure
If a report cannot be generated due to a system issue, and the issue persists even after credits have been restored and a second attempt is made.
Duplicate Charges
If multiple payments were processed unintentionally within a short period of time.
Unintended Subscription Renewal
If a subscription renews automatically without cancellation, we may review and approve a refund for the most recent renewal charge only.
Non-Refundable Situations
Refunds are generally not available in the following cases:
Annual Plan Usage Beyond 3 Days
If more than three (3) days have passed since activation of an annual subscription, and reports have been successfully generated during that period.
Completed Report Processing
If a plagiarism or AI detection report has already been successfully generated.
Incorrect File Submission
If a document was uploaded by mistake or does not match the user’s intended file.
Disagreement with Results
If the request is based on dissatisfaction with similarity scores or AI detection outcomes.
Unused Credits
If credits remain unused while the platform is functioning normally.
Refund Request Deadline
If you believe you are eligible for a refund, you must submit your request within seven (7) days of the original purchase date.
Requests submitted after this period may not be eligible for review.
How to Request a Refund
To submit a refund request, please contact our support team and include the following information:
- Purchase confirmation email
- Email address used for the transaction
- A brief explanation of the issue
Requests should be sent to:
Refund Processing
Once a refund request is reviewed and approved:
- The refund will be issued to the original payment method
- Processing times may vary depending on your payment provider
- Most refunds are completed within 14–30 business days
Company Information
Company Name: IROAMLY LIMITED
Address:
UNIT 1111, 11/FHOLLYWOOD PLAZA, 610 NATHAN ROAD
MONG KOK, HONG KONG
Zip Code: 999077
Policy Updates
We may revise this Refund Policy from time to time.
Any updates will be posted on this page along with the updated effective date. Continued use of the Platform after changes are published indicates acceptance of the revised policy.